Privacy policy

This Privacy Policy explains how Synaxis, LLC ("Synaxis," "we," "us," or "our") collects, uses, and protects personal information across our websites and applications, including synaxis.ai and authexis.app.

Synaxis is a Georgia (USA) limited liability company.

1. Scope of this policy

This Privacy Policy applies to:

• Synaxis.ai – our marketing and informational website
• Authexis.app – our web-based application and related services

Different products collect different types of information. We describe these differences below.

2. Information we collect

2.1 Information you provide directly

Depending on how you interact with us, we may collect:

• Name
• Email address
• Company or organization name
• Account credentials (for Authexis)
• User-submitted content within Authexis
• Communications you send to us (including feedback and support requests)

We do not use user-submitted content to train models or improve our products unless you explicitly provide feedback requesting a change or fix.

2.2 Information collected automatically

When you visit our websites or use our applications, we may collect certain technical and usage information automatically, including:

• IP address (anonymized where feasible)
• Browser type and version
• Device identifiers
• Pages visited and actions taken
• Feature usage and interaction patterns
• Referring URLs

For Synaxis.ai and the marketing-related portions of authexis.app, we use tools such as Google Analytics to understand website traffic and marketing performance. Where supported, analytics data is collected in an anonymized or aggregated form.

For Authexis, we use (or may use) analytics tools to understand application usage, feature adoption, and performance. This data is used solely to operate, maintain, and improve the product and is not used for advertising.

2.3 Cookies and tracking technologies

We use cookies and similar technologies to:

• Operate and secure our websites
• Understand how visitors use our services
• Improve performance and user experience

You can control cookies through your browser settings.

3. How we use information

We use personal information to:

• Provide and operate our services
• Create and manage user accounts
• Process payments (where applicable)
• Communicate with users
• Respond to inquiries and support requests
• Maintain security and prevent misuse
• Comply with legal obligations

4. Payments

Authexis may offer paid features. Payments are processed through third-party payment processors such as Stripe. We do not store or process full payment card information ourselves.

Payment processors handle your payment information in accordance with their own privacy policies.

5. Data storage and retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfill the purposes described in this policy
• Comply with legal and regulatory requirements

User-submitted content in Authexis is stored for as long as the user maintains it or requires it for use of the service.

6. Data sharing and disclosure

We do not sell personal information.

We may share information only:

• With service providers who help operate our services (e.g., hosting, payments)
• When required by law or legal process
• To protect the rights, safety, or security of Synaxis, our users, or others

7. Third-party services

Our services rely on trusted third-party infrastructure and service providers, which may include:

• Analytics providers (e.g., Google Analytics for marketing websites)
• Application usage and performance analytics tools
• Cloud hosting providers
• Payment processors (e.g., Stripe)
• Internal AI and automation services

These third parties receive only the information necessary to perform their functions and are required to handle data in accordance with applicable privacy and security obligations.

8. International users

Synaxis is based in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

By using our services, you consent to this transfer.

9. Your rights

Depending on your location, you may have legal rights regarding your personal information.

9.1 GDPR (European Economic Area)

If you are located in the EEA, UK, or Switzerland, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent

We process personal data under one or more of the following legal bases: performance of a contract, legitimate interests, consent, and legal obligation.

9.2 CCPA / CPRA (California)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of personal information
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information (note: we do not sell personal information)

We will not discriminate against you for exercising your privacy rights.

To exercise any privacy rights, contact us using the information below.

10. Children's privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

11. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure.

12. Changes to this policy

We may update this Privacy Policy as our products, services, or legal obligations evolve. When we do, we will revise the "Last updated" date and post the updated policy on this page.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at:

Synaxis, LLC
Email: privacy@synaxis.ai